Frequently Asked Questions about
our platform

Frequently Asked Questions: My Account

• What is B2Brazil’s privacy policy?

  B2Brazil places the highest priority on online privacy and has developed a Privacy Policy providing B2Brazil's policies and procedures with respect to the collection and use of your personally identifiable information as a user of the website, as well as what choices you have about its use. The Privacy Policy can be accessed by clicking here. If you have any questions concerning this Privacy Policy, please email us at [email protected].

• What is B2Brazil's Terms of Use?

  Use of B2Brazil by all users and members is subject to B2Brazil's Terms of Use Agreement. The agreement governs your use of the website as well as the information, product and/or service provided by or through B2Brazil on the website. By accessing, browsing and/or using the website, you agree to be bound by all of the terms and conditions of the agreement. The agreement can be accessed by clicking here.

• What are my benefits if I registered on a B2B Trade Portal website powered by B2Brazil through a partner?

  Members who registered on a B2B Trade Portal site (or similar “private label” site) have done so as clients or members of a B2Brazil partner. The partner’s site utilizes B2Brazil’s technology and support infrastructure, and promotes only the partner’s clients and members. At the same time, such members are also promoted on the B2Brazil Websites together with B2Brazil’s base of members. As provided in the Terms of Use, registration through a partner “private label” site results in membership with B2Brazil, and entitles the member to the same rights and benefits as all other B2Brazil members, with perhaps certain additional benefits afforded as a result of B2Brazil’s partnership.

• Why should I sign out?

  To keep confidentiality of the account, it is recommended that the user signs out from the account once the work is done on the site.

• Why my account is disabled/de-activated?

  Your account may be disabled/de-activated if you have violated any terms and conditions or through lack of use. To re-activate your account or any further help on the matter, please contact us at [email protected].

• I misplaced a contact email; does B2Brazil retain contact messages?

  Yes, B2Brazil retains contact messages and data for up to 12 months. To view your messages, Log in to your account Dashboard. Then click the “Messages” button.

• I want to modify my registered information.

  To modify your registered member information (i.e. registered company name, email address, etc.), Log in to your Account Dashboard via account.b2brazil.com and click the “Company Profile” drop-down on the top navigation bar. Choose among Company Information, Member Information and Account Settings to edit and save changes you want to make.

• I want to change my password.

  To change your password, Log in to your account Dashboard via account.b2brazil.com. In the left column there is a hyperlink to “Change Password”, otherwise access the “Member Info” area and follow the instructions.

• I forgot my username/password. How do I retrieve it?

  To make it easier to access your account Dashboard, your username is the email address you registered with. If you forgot your password, go to our login area, enter the same e-mail address that you used for registration and click “forgot your password'”. An e-mail will be sent to you with your password.

• After I register, what next?

  After you successfully register, you will be taken to your account Dashboard. Your account Dashboard is where you can control all aspects of your membership, your presentation on B2Brazil, and where you can utilize B2Brazil to do business from posting leads, to reviewing leads, to responding to messages. You will have multiple options depending on whether you are a Buyer or Seller, and should start with adding information about yourself, your company and your products (if you are a Seller). The center area in your Dashboard shows your progress in taking advantage of our services. As you complete information about yourself, your company and your products, you will be able to see your progress. You can also track the number of leads you have received and number you have read. Finally, you can read and respond to messages.